Training
Where Trust Breaks Down — and How to Rebuild It in Real Time
Conversational Intelligence Training for Teams & Leaders Ready to Build Psychological Safety that Sticks
Everyone’s talking about psychological safety — but not enough people are feeling it.
Despite the best intentions, values, and training, teams still hesitate to speak up, challenge ideas, or bring the truth to the table.
Why?
Because most organisations focus on psychological safety at the macro level — culture, values, policies — but it’s broken and built at the micro level: in conversations, reactions, and real-time behaviours.
This isn’t another training about psychological safety.
This is a hands-on, behaviour-shifting experience in Conversational Intelligence — designed to bridge the gap between intention and interaction.
Psychological safety isn’t a theory you teach. It’s a behaviour you model in real time.
Through this training, your team will learn how to recognise where safety breaks down, how to course-correct mid-conversation, and how to build a culture of trust — one conversation at a time.
We don’t just talk about psychological safety as a cultural value — we zoom in on the micro-moments that create or erode it.
Real Conversations. Real Change.
Your team won’t walk away with abstract ideas. They’ll walk away with:
Language that opens minds instead of shutting people down
Tools to navigate disagreement without defensiveness
Behaviours that build trust — even under pressure
Backed by Science. Driven by Practice.
This training draws from the powerful science of Conversational Intelligence, the neuroscience of trust, and the high-performance habits that enable courage, influence, and connection.
Everyday Influence
Build Trust One Conversation at a Time
Why This Training is a Game-Changer:
Most communication training teaches techniques. This program teaches mastery. You’ll learn how to:
✔ Recognise subconscious resistance and shift conversations from tension to trust.
✔ Command the room with confidence, reading unspoken cues before they derail discussions.
✔ Engage in high-stakes dialogues without hesitation, knowing exactly how to respond in the moment.
✔ Lead with clarity and influence, even in the most complex interpersonal dynamics.
This isn’t about refining basic skills. It’s about mastering high-impact conversations that elevate your leadership, transform relationships, and drive real results.
🎯 Who Should Attend?
Leaders, professionals, and business owners looking for quick, effective communication strategies
Dates
📍 Location: Face-to-Face Workshop
$395 incl, GST per person
🗓 Date: 20th March 2025 - Auckland
🗓 Date: 25th March 2025 - ONLINE
🗓 Date: 1st April 2025 - Hamilton
🗓 Date: 20th June 2025 - Auckland
🗓 Date: 27th June - Hamilton
🗓 Date: 23rd October 2025 - Auckland
🗓 Date: 6th November 2025 - Hamilton
Master Leading With Influence
Here’s what you’ll walk away with:
✔ The psychology of influence & persuasion – Understand what truly drives behaviour and how to create buy-in effortlessly.
✔ Advanced conversational strategies – Adapt your approach in real-time for more powerful and productive dialogues.
✔ Mastering high-performance conversations – Develop the skills to lead with authority while fostering trust and collaboration.
✔ Strategies to navigate difficult conversations – Stay calm under pressure, resolve conflict effectively, and inspire action.
What You’ll Gain:
Beyond learning the core strategies of Conversational Intelligence, the Two-Day Training allows you to:
✔ Master high-pressure conversations – Know exactly what to say and how to say it, even when emotions are running high.
✔ Handle resistance & pushback effectively – Develop techniques to shift perspectives, create buy-in, and resolve tensions without damaging relationships.
✔ Turn conflict into opportunity – Learn proven frameworks to reframe difficult discussions into productive collaborations.
✔ Gain confidence in high-stakes interactions – Walk away with a practical action plan to lead conversations with clarity and certainty.
🎯 Who Should Attend?
Those seeking mastery in influence, conflict resolution, and high-performance communication
Dates
📍 Location: Face-to-Face Workshop
$875 incl, GST per person
🗓 Dates: 15th & 16th May 2025
🗓 Dates: 17th & 18th July 2025
🗓 Dates: 11th & 12th September 2025
🗓 Dates: 20th & 21st November 2025
.📌 Which Training is Right for You?
✔ Choose the One-Day Training if you want a powerful, practical introduction to Conversational Intelligence with immediate takeaways for better communication.
✔ Choose the Two-Day Training if you want to deep-dive into influence, persuasion, and handling difficult conversations with personalised coaching and hands-on mastery.
Both programs offer game-changing strategies—the difference is how deep you want to go.
Bonus!
Want to know more?
Conversational Intelligence
Inhouse Training
$10,000 for 6 months
Time Commitment: 4 Days Training and 6 Group Coaching Sessions Over 6 Months
Location: Available via Zoom or face-to-face
Most leadership training teaches what to say—but real leadership requires understanding what’s happening beneath the surface in real-time.
This immersive training goes beyond tactics and frameworks. You’ll learn how to:
Recognise resistance before it happens—and shift it into engagement.
Read non-verbal cues with precision, knowing when someone is in a defensive (“Protect”) state and how to shift them into a receptive (“Connect”) state.
Navigate high-stakes conversations with confidence, even in moments of tension.
Create psychological safety, ensuring that your message lands and inspires action.
Lead with authority while maintaining trust and authenticity.
This isn’t about fine-tuning communication—it’s about mastering the conversations that define leadership, relationships, and results.
-
Navigating High-Stakes Conversations: Overcoming fear, hesitation, and uncertainty in critical dialogues that influence outcomes.
Managing Emotional Tensions: Addressing heightened emotions constructively to foster understanding and resolution.
Differing Opinions: Bridging gaps in perspectives to find common ground and achieve alignment.
Building Trust in Conflict: Creating a foundation of trust that allows for honest and open conversations, even during disagreements.
Communication Breakdowns: Preventing misunderstandings and ensuring clarity in emotionally charged situations.
Maintaining Leadership Presence: Staying calm and composed while leading difficult discussions with authority and empathy.
Driving Positive Outcomes: Turning challenging conversations into opportunities for collaboration and progress.
-
Time back: You will no longer have to fight fires and have the same conversation repeadedly to get the results you desire.
Confidence in High-Stakes Dialogues: Learn strategies to approach difficult conversations with clarity and control.
Alignment Across Differing Views: Develop skills to bridge differing opinions and foster mutual understanding.
Conflict Transformation: Transform resistance into results
Effective Communication Frameworks: The strategies the worlds highest performers impliment every day in their interactions to drive success.
Leadership Composure: Build the resilience to stay grounded and focused during emotionally charged interactions.
Lasting Impact: Create a culture of open, honest dialogue that strengthens relationships and enhances collaboration.
-
This program is ideal if you:
Struggle with handling high-stakes, emotionally charged conversations effectively.
Often face conflicting opinions and need strategies to navigate them with clarity and empathy.
Want to maintain composure and confidence during critical discussions.
Are seeking tools to de-escalate emotional tensions and foster productive outcomes.
Desire to build trust and alignment even in the face of disagreement.
Need to balance empathy and authority in your leadership conversations.
Are ready to transform difficult conversations into opportunities for growth, collaboration, and positive change.